Our customer is an NHS Trust offering both acute and community-based healthcare services in the Midlands.
In 2012 the Trust undertook a comprehensive review of clinical drape and gown pack supply and usage within the Trust, with the twin objectives of ensuring that it was achieving the best possible value for money and that its processes were efficient and effective.
Sunlight supported this process by ensuring that information on processes and products was immediately available at all times. Sunlight’s Clinical Nurse Advisor planned and implemented a project to review pack usage, pack content and in particular, the Trust’s ordering processes for each department.
The outcome was a new, improved process which provides greater transparency and traceability from ordering through to invoicing, together with validation that the Trust was using the correct packs in an efficient and cost effective manner. Sunlight also implemented a new customer service structure designed to support the Trust’s continued development.
The Trust’s Performance and Quality Manager said: “It is clear to all who dealt with Sunlight that once the company starts a project or responds to a request, it sees it through to the end. We were very impressed with the level of customer service we received. Sunlight’s Clinical Nurse Advisor spent considerable time helping us through this process and we’re very pleased with the clear and traceable ordering process that has resulted”.
Alan Aspinall, Sunlight’s Regional Sales Manager, said:
“We were delighted to have the opportunity to support the Trust in their review and that we were able to deliver additional benefits at no extra cost to the Trust, through making changes to the ordering process and to our documentation.”
“It is clear to all who dealt with Sunlight that once the company starts a project or responds to a request, it sees it through to the end. We were very impressed with the level of customer service we received. I am confident in the future that Sunlight’s experience and ability to communicate issues to our clinical staff will help us to achieve our objective of continuous improvement.”
Performance & Quality Manager, NHS Acute Trust